To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.
Try it, it's not difficult ;)
If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.
If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.
Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.
In these information blocks you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"
If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.
If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.
If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)
The website's online postal tracking service will help you track the status and location of your parcel delivered by Russian Post.
The national postal operator of the Russian Federation, Russian Post, receives, sends and delivers postal items on the territory of the Russian Federation and other states. The branches of this national postal operator handle the sending and receiving of both domestic and international parcels. If parcels and postal items are sent within Russia, then the parcel is assigned a unique 14-digit identifier number consisting of numbers, and when sent internationally, an identification number of 13 characters (numbers and letters of the Latin alphabet) is assigned.
Both numbers comply with the S10 standard of the Universal Postal Union and parcel tracking can be carried out by both the sender and the recipient of the mail.
Features of Russian Post parcel tracking numbers
Russian Post track numbers differ by type of parcel and differ in appearance.
- Packages, registered letters and small parcels have a 14-digit number.
- Parcels and packages are tracked using a 13-digit code (4 letters and 9 numbers).
Explanation:
- The first 2 letters of the code indicate the type of shipment
- 9 digits - departure code
- The last 2 letters are the country of departure of the parcel
- EMS parcels - track number starts with the letter E
Parcel tracking by shipment type ZA..HK,ZA..LV (Aliexpress)
Thanks to the cooperation of the Russian Post, this type of parcels with Aliexpress has a simplified registration system, which allows for shipment even faster and cheaper. It is worth considering that this type of delivery can only be tracked within the sender’s country; when the parcel arrives in the territory, the shipment will no longer be tracked, but after the parcel arrives at the recipient’s delivery location, a similar status will appear. The approximate delivery time is 25-30 days from the date of departure.
Parcel tracking ZJ..HK (JOOM)
Parcels with a number containing the letters ZJ at the beginning are parcels from the Joom online store, which also cooperates with Russian Post. This type of delivery is low-cost and is used mainly for the delivery of cheap goods and at the same time has limited tracking functionality. The fact is that Joom parcels, when tracked, can have one of only three statuses:
- Package sent
- The parcel arrived at the office
- The parcel has been received by the addressee
That is, your parcel cannot be tracked at all stages of delivery, but important information that the goods have been sent or have already arrived at the post office will be known.
Problems tracking Russian Post parcels?
Sometimes problems arise with tracking Russian Post parcels. Most often this happens for the following reasons:
- Not enough time has passed since the parcel was sent and the tracking number has not yet entered the database, since not enough time has passed since it was sent. It is worth remembering that the period can take up to 7-10 days.
- The sender provided an incorrect tracking number. In this case, it is worth checking the number again with the sender and copying it correctly into the tracking line on our website.
How to track a Russian Post parcel?
Tracking the status and location of a parcel by the postal company Russian Post is extremely simple: to do this, you need to enter the unique track code of the parcel in the tracking line. After specifying the number, click on the “Track” button and find out the most up-to-date information about the status of your shipment by Russian Post.
If you need to save data on several shipments by Russian Post at once, then register in your personal account of the online parcel tracking service website, and track several shipments at once and receive accurate information for each parcel.
In order to determine which post office your parcel is located at, use our
Valuable parcels and letters are often sent by mail.
Senders are worried about their safety, but thanks to special services it is now possible to track mail.
Postal tracking makes it possible to ensure that the package will be delivered safely to the addressee.
Tracking postal items by ID
Tracking mail items by ID has become popular. Moreover, this procedure will not take much time, it is a matter of several minutes.
How are postal tracking performed using an identifier? Each parcel/letter that will be sent is assigned a specific number, and “monitoring” is carried out on it.
The resource provides detailed information about each postal shipment, including its main parameters - weight, parcel status and its value.
What is a mail ID?
A postal identifier is a track number, it consists of numbers and letters and is unique. Using this code, any shipment is monitored throughout the entire journey, starting from the point of editing and ending with the final destination.
The postal identifier can be found in the receipt issued when sending a parcel at a Russian Post office.
After entering the track code, you will be provided with information about the status of the shipment sent by mail, information about the date of receipt and delivery of the parcel to the addressee (if it has already taken place).
The advantages of this method of tracking parcels sent by mail are obvious. Information about the transportation of parcels can be received by email, just save the code in your individual account, and the information will be sent automatically. The benefit of this option is especially noticeable when you are waiting for several products ordered from different online stores at the same time.
Tracking items sent by mail using a track number is a simple and convenient way to “monitor” the movement of a parcel/letter. Thanks to the method of tracking the movement of postal items by identification number, you will always be aware of where the parcel you sent or expected is located.
Date of publication: 01/19/2018
Any registered postal item, be it a parcel, parcel post or registered letter, has an individual track number. Using the track number, the sender or recipient, or any other person who knows this code, can track the movement of a parcel or registered letter from the moment of acceptance to the moment of receipt by the final addressee. But how can you find out the track number of a parcel sent by mail?
So, after registering the parcel at the Russian Post office, the shipment is assigned a unique track number. The track code is indicated in the receipt, which the postal operator must hand over to the sender.
The number we are interested in consists of 14 digits. In this case, sometimes the last digit is indicated with a space - it must also be taken into account.
The track number in the receipt may be indicated after the words: “ RPO No....», « Postal ID number" etc. But in any case, finding the 14-digit combination we need will not be difficult.
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If you are the recipient of a parcel or registered letter, then for tracking, find out the track number from the sender. Online stores and private sellers very often provide the tracking number themselves, without additional request from the buyer.
How to find out the tracking number of a parcel if you have lost your receipt
It happens that the check is lost or someone throws it out of the household. After all, few people keep receipts from the store, but why is a postal receipt better?
The check receipt, which is issued at the post office, must be kept, not only in order to find the tracking number of the shipment at the right time, but also in case of loss of the parcel, the check will be needed to write a search application.
So how can you find out the tracking number of a parcel if the receipt has been lost? The only option in this case is to contact the Russian Post office again, from where you sent the shipment, and ask to see the track number based on your last name and the date the parcel was sent. If you don’t remember the date, you can also find the data by last name. The less time passes from the moment the parcel is sent, the greater the chance that the data you need will be found.
At the same time, as they write on the forums, the postal operator’s responsibilities do not include searching for data about the item if a check is suddenly lost. That is, in this case you should only rely on the responsiveness of the postal employee. True, in some regions there is a paid additional service at the post office for the restoration of a lost check.